Returns & Refunds

Free returns within 30 days. Refunds issued inside 24 hours of carrier scan.

Initiate a return

  1. Visit /support/returns and enter your order ID + email.
  2. Choose pickup or drop-off. We support DHL, UPS, PostNL, and FedEx.
  3. Download the prepaid label plus digital customs declaration.

Eligibility

  • Products must be unopened with original seal unless damaged on arrival.
  • Spirits above 60% ABV and personalized goods qualify for exchange credit only.
  • Manufacturing defects are covered by our 2-year warranty.

Refund timeline

We issue refunds to the original payment method within 24 hours of carrier pickup scan. Depending on your bank it may take 2-5 business days to appear.